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But we are proud to say that monjur contributed 67 entries already.
It has been several years since GDPR went into effect and it has had an impact on MSPs and clients alike. Today, many more laws are being and have been enacted that aim to copy what GDPR has accomplished, in large part, to combat the rise in ransomware attacks. Highlights: Impact of GDPR on MSPs […]
Ransomware is a problem for everyone. MSPs fight every day to keep their clients safe from ransomware, and yet, we must plan for the worst case scenario. MSPs need to address ransomware with their clients, and one of the best places to do this is through the managed services agreement. This episode will help MSPs […]
How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services catalog to improve your sales and service delivery process, along with reduce your overall MSP risk? Highlights What is a service catalog? Does the catalog change with cloud service offerings? How […]
An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. Highlights: Breach requirements for MSPs Role of insurance The sequence of steps taken by MSPs post-breach Dealing with vendor contract limitations Is this a gross negligence situation? MSP Zone guest: Rob Scott
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business. Summary: Why is a service catalog important? Managed […]
Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your client?
MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What […]
Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to make your managed services practice a little easier when it comes to understanding cybersecurity insurance policies, how they work, and what do to when you may have a claim.
MSPs are going through interesting times, particularly when it comes to their relationship with vendors. If you are an MSP (new or old) and need some advice on how to negotiate with your vendors, you’ve come to the right place.
