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Answers from the attorneys who write and maintain the contracts for 1,200+ MSPs. Pick a topic, or search the whole library.
Start here, at whatever stage you're in.
The Monjur Minute
One contract lesson a week from Rob Scott. Under a minute. No pitch.
Subscribe free →An MSP's Guide to Getting Paid
The terms that make an invoice collectable, and exactly what to send at 30, 60, and 90 days.
Get the guide →The MSP Contract Review workshop
One live session with a Monjur attorney. Pick a date, bring your MSA, and check it against the 11 provisions as they teach them.
Save my seat →Free MSA Review
Upload your agreement. A Monjur attorney reads it and sends back a written risk assessment on your contract, not a class. No cost, no call required.
Get my written review →Your MSA
What goes in it, what to check before you sign, and whether an AI should draft it.
The Master Services Agreement Legal Guide for MSPs
What belongs in your MSA, and what most templates leave out. The foundations and the 11 provisions that matter most.
Blog The Key Components of an MSP Master Services Agreement
The key components every MSP master services agreement should already include, and what to check in each one.
Blog How Smart Hyperlinks Eliminate Contract Version Drift
Every time your MSA or service language changes, your team scrambles to update templates, quotes, or old PDFs. And every time they forget, you risk having a client sign outdated or incomplete terms. This is version drift. And it quietly undermines legal consistency over time. For MSPs, this happens during pricing updates, service scope changes, [ ]
Liability & risk
Who pays when something goes wrong, and how to keep it from being you.
Blog Indemnification Clauses in MSP Contracts: A Practical Guide
What your MSP indemnification clause must cover, the client-side indemnities to add, and how to align it to your E&O policy. From attorneys who serve MSPs.
Blog Limitation of Liability Clause: What MSPs Need to Know
A client's insurance carrier paid out a seven-figure breach loss, then came after the MSP to recover it. The language in the MSP's own contract decided the dispute. Here is what your limitation of liability clause has to say before that day.
Blog Why Your MSA Shouldn’t Promise a Security Outcome
Clients hire you to help them get secure. But that doesn’t mean you can guarantee they’ll stay secure. If your MSA promises a security outcome rather than a security effort, you’ve taken on a legal obligation that no service provider can realistically meet, leaving you vulnerable to cybersecurity liability. This is one of the most [ ]
Getting paid
Payment terms, termination fees, and what to do when a client stops paying.
Blog Can You Raise Prices Mid-Contract? Yes, but There's a Catch
An MSP attorney on when you can raise prices during a client's term, the 10 percent notice rule, where a quote can cap you, and what to do when your contract never said so.
Blog How to Turn Your Quotes into Enforceable Contracts
You build a proposal. The client accepts. But instead of just listing tasks and pricing, your team adds in legal clauses, maybe a liability limit, or some security disclaimers. That’s a mistake. Orders are for defining what you’re doing, not for managing legal risk. What an Order Should Include Scope of services: What’s being delivered, [ ]
Blog What Happens If a Client Terminates Without Notice?
You onboard the client. The work starts. Then one day, without warning, they cancel. Or ghost. Or simply stop paying. Without clear contract terms, you’re left holding the bag after already delivering value. Early termination is one of the most common and costly risks for service providers. Here’s how to prevent it from becoming your [ ]
Vendors & DPAs
Pass-through risk, customer-supplied paperwork, and what happens when a vendor goes down.
Podcast Why MSPs Must Go Passwordless Now
Danny Obaseki of Kzero joins Rob Scott to explain why passwordless authentication is not a future trend but a present necessity for MSPs and SaaS environments. Danny breaks down how biometrics are replacing passwords and how the shift to passwordless reduces risk in an AI-driven threat landscape where credential theft and phishing attacks are becoming more sophisticated by the day. The conversation covers the practical steps MSPs can take to start transitioning their clients to passwordless authentication. Danny explains why waiting is risky: as AI makes phishing and credential attacks more effective, passwords become an increasingly weak link. For MSPs looking to differentiate on security and reduce client risk, passwordless is a clear opportunity to lead.
Podcast Why Microsoft 365 Is the Biggest Cybersecurity Target for MSPs
Jeremy Young of Huntress joins Rob Scott at IT Nation to break down why Microsoft 365 has become one of the most targeted environments for cyber attackers, and what that means for MSPs. Jeremy shares threat intelligence from Huntress' front lines and explains how the company's rapid growth is fueled by a community-first approach to protecting MSPs and their clients. The conversation goes deep on the specific attack vectors targeting M365 and the practical steps MSPs should take to defend against them. Beyond the technical details, Jeremy discusses how culture, community, and transparency shape Huntress' approach to cybersecurity. He makes the case that MSPs need security partners who share intelligence openly rather than hiding behind black-box solutions. For MSPs whose clients rely heavily on Microsoft 365, this episode is a direct briefing on the threat landscape and how to respond.
Blog Why MSPs Shouldn’t Sign a Customer DPA Without Reviewing the Risk
Data Processing Agreements (DPAs) are often treated as boilerplate, but they’re not. A customer-supplied DPA can silently shift significant liability onto your business if you don’t know what to look for. This is the step many MSPs skip during onboarding. A new customer sends over a stack of documents during onboarding, and the MSA and [ ]
Selling your MSP
What buyers look for in your contracts, and how to be ready before the LOI.
Podcast How to Build and Exit an MSP SaaS Company
Brian Byrne, founder of Mesh, joins Rob Scott to share the full arc of building an MSP-focused SaaS company and successfully exiting to Bitdefender. Brian is candid about the early challenges, the growth decisions that shaped the company, and the emotional and strategic realities of selling a business he built from scratch. This is not a sanitized success story; it is a real look at what the founder journey demands. The conversation covers what it takes to build a product in a competitive MSP market, how to scale without losing focus, and the mechanics of navigating an acquisition process. Brian explains how he evaluated potential acquirers, what made the Bitdefender deal the right fit, and what he wishes he had known earlier. For MSP SaaS founders and anyone considering building a product for the channel, this episode is a candid playbook from someone who has done it.
Podcast Scaling to 25,000 MSPs in 90 Countries with GlassHive
Giovanni Sanguily, founder of GlassHive, shares his remarkable journey from growing up in Compton to building a global MSP sales and marketing platform used by over 25,000 providers across 90 countries. Giovanni explains how he identified the gap in MSP marketing tools and built a platform that combines sales enablement, marketing automation, and AI-driven insights into one system designed specifically for the channel. The conversation explores how AI, automation, and better marketing systems are reshaping how MSPs acquire and retain clients. Giovanni breaks down what works in MSP marketing today, why most MSPs underinvest in sales and marketing infrastructure, and how the right tools can turn a local MSP into a growth machine. His personal story adds a compelling layer of resilience and determination that makes this episode about more than just technology.
Podcast How to Scale an MSP Sales Team in 2026
Nick Ford, US Sales Manager at Sherweb, shares practical lessons on scaling an MSP sales team and making the transition from individual contributor to effective sales leader. He breaks down why the "hero closer" mindset fails at scale and how building a culture of accountability and data-driven management creates a team that performs consistently. For MSP owners who are still their company's best salesperson, this episode offers a roadmap for building a team that does not depend on them. The conversation also covers the macro trends MSPs need to prepare for in 2026: consolidation, AI monetization, and Microsoft ecosystem changes. Nick explains how acquisitions and platform shifts are reshaping channel dynamics and why sales leaders need to build adaptive teams that can respond to rapid market changes. This episode combines tactical sales management advice with strategic industry perspective.
AI in your contracts
Using AI in your service, selling AI to clients, and who is liable for what it does.
Blog Should You Trust Claude to Write Your MSA?
An MSP had Claude draft his MSA, then sent it to an attorney for review. Here's what the AI got right, and what it never knew to include.
Podcast AI Service Desk for MSPs: Eliminating Manual Work Through Automation
Bobby Jacobs returns to Talk Tech to go deeper on how AI is transforming the MSP service desk. In this follow-up episode, he explains how Thread is making "death to the ticket" a reality by embedding AI directly into workflows, eliminating manual triage, and automating the repetitive tasks that burn out technicians. Bobby walks through specific use cases where AI handles ticket routing, resolution, and communication without human intervention. The conversation expands into what is next for AI-driven service delivery, including voice support and omni-channel capabilities. Bobby explains how MSPs can improve both technician and end-user experiences simultaneously by letting AI handle the routine while humans focus on complex, relationship-driven work. For MSPs still running traditional service desks, this episode lays out a clear vision of where the industry is headed and how to get there.
Podcast What Is Next for MSPs in the AI Era
Jay McBain, one of the most influential analysts in the channel, joins Rob Scott to map out the future of managed services in the AI era. Jay breaks down the massive shift from cybersecurity-led growth to AI-driven managed services and explains what it means for MSPs. He describes how the next generation of successful MSPs will combine consulting, automation, and outcome-based delivery into a fundamentally different business model. The conversation goes deep on timing and urgency. Jay argues that MSPs are at the start of a new 20-year technology cycle and the decisions they make now will determine their trajectory for decades. He explains why rethinking your business model today, rather than waiting for the market to force the change, is the single most important strategic decision an MSP owner can make.
The Monjur Minute
One contract lesson a week from Rob Scott. Under a minute. No pitch.
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