This author has not written his bio yet.
But we are proud to say that monjur contributed 67 entries already.
Is there an MSP standard of care? Standards of care exist in other professions like medical, legal, etc. But, do they exist in the managed services profession? In today’s episode, we will examine the concept of the MSP standard of care, when it would apply, and address ways MSPs can articulate what their standard of […]
The US Treasury Department’s Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making ransomware payments. Payments to certain individuals, organizations, and even regions, may trigger a US sanction against you, possibly exposing you to further criminal and civil action. Today’s episode discusses ways MSPs can approach ransomware […]
MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their customers? This episode discusses this complicated question and makes the complex easy to understand. Episode highlights: Customers must be held liable for actions they take impacting their data privacy and security. Co-managed […]
How do you achieve safe cyber hygiene with your managed services customers. How about your contracts? Managed services contracts are one of several effective ways you can influence your customers to adopt safe and secure cyber hygiene practices (not to mention protecting your managed services practice). MSP Zone Guest: Rob Scott, Scott & Scott LLP
Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the distinction between security and privacy incidents will matter greatly as you decide how you should respond, both within your MSP practice and on behalf of your clients. MSP Zone Guest: Rob Scott, Scott […]
Most MSPs use at least 1 public cloud to deliver their managed services. Increase security, flexibility, and scalability are all features driving more MSPs into the public cloud. But, dealing with public cloud vendors is not without risk. Public cloud agreements can contain many provisions leaving MSPs holding most of the risk. How can you […]
MSP platform vendors have undergone a lot of change in the last few years. The same is true with their partner agreements. But, are these agreements too one-sided and do they put too much risk on the MSP? MSP Zone Guest: Rob Scott, partner at Scott & Scott LLP
Free trials, flexible terms, force majeure. What do these terms mean and how should your MSP practice put them into effect? We’ll be discussing these topics, and more on today’s episode. Guest: Rob Scott, partner at Scott & Scott LLP
MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have been using quite effectively in the last 10-15 years is the master service agreement (MSA). As MSAs have been more frequently employed in managed services relationships, there is undeniable change occurring […]
One of your long-time customers is hit by a nasty cyberattack. After investigating, it turns out to have been caused by a bug in the antivirus software you sold to them. While you may think this fact means you aren’t liable, you may be wrong. Even though the software is the root of the problem, […]
