Legal insight, built for MSPs.
Field-tested guidance from the attorneys and operators helping 1,000+ MSPs protect their revenue. Blog posts, podcasts, webinars, and more.
Podcast episodes
Showing 25–48 of 75
5G Wi-Fi and Bookkeeping as a Service for MSP Growth
Rob Scott features two innovative service models that give MSPs new ways to grow revenue and deliver value. Steve Copeland of RYTHMz explains how 5G Wi-Fi-as-a-Service provides redundant, unlimited-bandwidth connectivity that is weather-resistant and reliable. For MSPs, this means a new line of business with recurring revenue and a solution that directly addresses one of their clients' biggest pain points: internet reliability. Rick Rudolph of MSP Beans takes on the financial side of running an MSP. His Bookkeeping-as-a-Service model gives MSPs access to scalable financial management without the overhead of hiring in-house accounting staff. Rick explains how better financial visibility helps MSPs make smarter growth decisions, improve cash flow, and build businesses that are attractive to buyers and investors.
AI as a Service and Building Thriving MSP Communities
Innovation and community are two forces reshaping the MSP industry, and this episode tackles both head-on. Jimmy Hatzell delivers compelling insights into the rise of AI as a service and its transformative potential for managed service providers. He explores how MSPs can package and deliver AI-driven solutions to their clients, opening up new revenue streams while staying ahead of the technology curve. George Bardissi, CEO of BVoIP and founder of the MSP Initiative, shifts the conversation to the human side of the industry. He shares hard-won lessons on building a thriving community and explains how embracing technology alongside strong peer networks creates compounding advantages. For MSPs looking to grow, this episode makes the case that innovation without community is incomplete.
Women in Tech, Personal Branding, and Leading with Purpose
Rob Scott welcomes two leaders who are breaking barriers in the MSP channel. Paige Layton, Sales Development Representative at Todyl, shares her story of entering the tech industry and why personal branding and community matter for women building careers in technology. Her perspective offers a practical roadmap for professionals early in their journey who want to stand out and build meaningful networks. Michelle Accardi, CEO of Liongard, brings a leadership lens to the conversation. She opens up about her path through the tech world, the lessons she has learned scaling a fast-growing software company, and how purpose-driven leadership creates stronger organizations. Together, they make a compelling case that diversity and intentional leadership are essential to the future of the MSP industry.
Kaseya Innovations and Channel Trends Shaping MSP Growth
Rob Scott sits down with Kevin Sequeira, GM of PSA at Kaseya, and Matt Solomon from Channel Program to explore the latest innovations driving the managed services industry forward. Kevin breaks down Kaseya's newest tools, including the Kaseya Quote Manager (KQM), new AI capabilities baked into their platform, and the broader IT Complete vision that aims to give MSPs a unified technology stack. Matt Solomon rounds out the conversation with a look at emerging trends across the IT channel as 2024 wraps up and the industry sets its sights on 2025. From evolving partner ecosystems to new go-to-market strategies, this episode gives MSPs a clear picture of where the channel is headed and how to position their businesses for what comes next.
MSPZone - S6 Ep 309: Surviving MSP Litigation
Rob Scott joins MSPAlliance's Charles Weaver to break down the real-world mechanics of MSP litigation: how cases start, what wild theories plaintiffs' lawyers argue, and what MSPs can do contractually and operationally to survive. The conversation draws on two decades of actual MSP cases, including a recent arbitration Rob litigated and Charles expert-witnessed, and covers the landmark Acronis case in Sacramento as a cautionary tale for MSPs doing project work without proper agreements. Rob outlines a concrete contract architecture, including modular service attachments, a schedule of third-party services to block vendor liability pass-through, and a newly codified credentials section that distinguishes user credentials, admin credentials, and third-party platform credentials. He also explains why mandatory arbitration clauses and current cyber liability insurance are non-negotiable, and why settling even winnable cases is sometimes the right call for the client even when it is not the right call for the lawyer.
EP 245 Navigating Agreements: Legal Insights with Rob Scott
Rob Scott, Chief Innovator at Monjur, joins hosts Paco LeBron and Rick Smith at the Pax8 Beyond 24 conference to break down why MSP contracts fail and what a modern contract stack actually looks like. Rob explains how Monjur's AI-powered platform uses smart hyperlinks embedded in quotes to collapse the sales and contracting process into a single step, eliminating the "wall of paper" problem that slows deals down. The conversation shifts to AI, where Rob argues MSPs are entering an "AI phase" just as they once entered a mandatory cybersecurity phase. He recommends a three-question framework (policy, strategy, plan) MSPs can use with every client to generate project work and service revenue, regardless of whether the client is pro- or anti-AI. Rob also announces Monjur's first-ever free trial with a 90-day satisfaction guarantee, and notes a typical Essentials onboarding takes 14 days.
Monjur Contracts-as-a-Service
Rob Scott speaks with James Kernan of Kernan Consulting about Monjur’s Contracts-as-a-Service. Listen to the whole episode at smbcommunitypodcast.com.
Revolutionizing MSP Contracts: Monjur
Uncle Marv interviews Robert J. Scott, co-founder of Monjur, about their contracts-as-a-service platform for IT managed service providers. They discuss Monjur’s participation in the IT Nation Pitch It Accelerator program, the benefits of their service, pricing models, and how they help MSPs navigate legal challenges. Listen at itbusinesspodcast.com.
The Pitch is Right: Elevator Pitches & Tech Taboo with Monjur, HighGround, and Cavelo | Episode 5
Three 2024 Pitchet competition contestants join a game-show format episode to sharpen their pitches. Rob Scott (Monjur), Mark Clam (HighGround), and Alex Cahas (Cavelo) each deliver 60-second elevator pitches, play Tech Taboo describing their products without key terms, and close with a Two Truths and a Lie round. The format keeps things light while surfacing real product detail. Rob traces Monjur's origin to a 2022 problem: hundreds of MSP clients with no mechanism to keep their customer contracts updated. He notes Monjur hit one million dollars in recurring revenue within 20 months, now serves over 350 MSPs, and adds roughly 30 new logos per month. The episode doubles as a practical look at how MSP-focused vendors communicate complex value propositions quickly.
Your MSA is Broken. AI is to Blame.
Listen as Rob Scott discusses the legal implications for MSPs offering AI services to their clients in this spotlight interview on Rich Freeman’s MSP Chat podcast. Listen at channelmastered.com.
AI Expert: Legal Profession Needs Guidelines and Training to Use AI Properly
Robert Scott highlighted the importance of having rules and thorough education when using AI in the legal industry. Listen to the discussion at statebroadcastnews.com.
Tech Snippets Today - Rob Scott - Chief Innovator - Monjour with Joseph Raczynski
Rob Scott, Chief Innovator at Monjur (referred to as "Manger" and "MRE" in the transcript), joins host Joseph Raczynski to discuss how Monjur's Contracts-as-a-Service platform works for MSPs. Rob traces 25-plus years of computer law practice at Scott and Scott, explaining how representing hundreds of MSP clients led to building a cloud-based platform that hosts, customizes, and dynamically updates attorney-drafted contracts and data processing agreements as new privacy laws emerge. The conversation covers how AI already powers legal research and contract triage at Monjur, why SaaS-delivered legal services are the next major trend in legal tech, and what the profession looks like for future lawyers. Rob's core argument: the best outcome is putting advanced technology in the hands of experienced lawyers, not replacing lawyers with AI.
MSP INITIATIVE LIVE WITH ROB SCOTT FROM MONJUR
Rob Scott, attorney and founder of Monjur, joins MSP Initiative host Alex Stanners to discuss how cloud-based contract management is reshaping legal protection for MSPs. Rob traces his path from traditional IT law practice to building Monjur, a platform that embeds attorney-supervised contract terms directly into MSP quoting workflows so clients sign legal agreements at the same moment they accept a proposal. The conversation pivots heavily into AI: its limits for legal drafting, copyright ownership of AI-generated content, the New York Times lawsuit against OpenAI, and why MSPs need specific contract language for AI service delivery. Rob argues that AI is a powerful force multiplier for legal work when a licensed attorney supervises the output, but warns that generic AI-drafted agreements carry real gaps and cannot be copyrighted.
Mitigating Risks for MSPs, Monjur
Julian Lee discussed with Rob Scott, Co-Founder of Monjur about the increasing complexity of legal issues in the tech world, especially in relation to cyber insurance and breach incident response. He provided background on his company, Monjur, and its focus on risk mitigation and streamlining customer contracting for managed service providers. Watch the eChannelNews podcast.
Robert Scott of Monjur was featured in Voice of the Vendor podcast
Robert talked through Monjur’s Contracts-as-a-Service solution on the Voice of the Vendor podcast episode at the Chicago 7 Figure MSP event. Listen to the episode or click below to learn how a contact can provide your business with comprehensive legal protections built into your existing sales process.
The Future of Law: Why You Need to Embrace AI in Your Legal Practice | Robert Scott
Robert Scott, founder of Monjur, joins the Mentors Collective podcast to make the case that contracts are not optional for IT and software businesses. He walks through a real data-loss case involving a RAID failure that wiped out tax returns for three CPA firms, explaining how a limitation-of-liability clause capped damages that otherwise could have shuttered the provider. He also covers why generic templates and DIY ChatGPT contracts are dangerous without legal expertise to catch errors. Scott explains how Monjur's contracts-as-a-service model delivers attorney-curated, dynamically updated agreements at a fraction of traditional legal costs by spreading fees over three years and using AI to accelerate review and redlining. He argues AI will democratize legal services but only when paired with experienced lawyers who know when the output is wrong.
Managed Services Lessons Learned in 2022
2022 began very differently than it ended. The pandemic, global supply chain, cyber-attacks, cyber risk, the economy, MSP talent, and many other areas saw change (good and bad) during the year. This summary of the year 2022 in managed services looks at a variety of areas all related to the global managed services profession and […]
Cyber Insurance Missteps Into Managed Services
Cyber insurance has become critically important to our modern business operations. For MSPs, the role of cyber insurance is especially important, both because of the protection it affords the MSP, but also for the protection it offers customers of the MSP. While cyber insurance carriers struggle to understand the complex world of managed IT services, […]
The Armchair Cybersecurity “Expert”
The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurity experts is managed services. As cyberattacks and threats continue to increase, so do the voices from these “amateur” compliance and security individuals who sometimes place unwarranted and dangerous risk on the MSP they use. Risks […]
MSP Contract Negotiation Series: Data Processing
Data processing is an important element of any managed services agreement. The handling of data belonging to clients has never been more critical to the relationship between customer and MSP. Data processing is no longer just a service delivery issue, it is now a contractual one as well. Join the discussion as MSP Zone explores […]
MSP Contract Negotiation Series, Limitation of Liability & Indemnification
MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated. Warranties and indemnification clauses are common boilerplate in modern managed services agreements. But, […]
MSP Contract Negotiations Series, Termination Clauses
MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated. The terms you negotiate with customers matter, and sometimes there are ways you […]
Changing Legal Landscape for Managed Service Providers
It has been several years since GDPR went into effect and it has had an impact on MSPs and clients alike. Today, many more laws are being and have been enacted that aim to copy what GDPR has accomplished, in large part, to combat the rise in ransomware attacks. Highlights: Impact of GDPR on MSPs […]
Do You Have Ransomware in Your MSP Agreements?
Ransomware is a problem for everyone. MSPs fight every day to keep their clients safe from ransomware, and yet, we must plan for the worst case scenario. MSPs need to address ransomware with their clients, and one of the best places to do this is through the managed services agreement. This episode will help MSPs […]