Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement.
Today’s program examines the current best practices as it pertains to how MSPs ought to construct their managed services agreements.
Term of agreements – Monthly, 1 year, and 3-year options, each offering pricing discounts depending on term
Cancellation clauses directly impact the term of the agreement.
Response times vs resolution times
Insurance – the goal should be a “zero risk” position for the MSP
Limitation of liability
MSP Zone Guest: Rob Scott of Scott & Scott, LLP