MSP Contract Negotiation Series – Limitation of Liability & Indemnification

MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated.

Warranties and indemnification clauses are common boilerplate in modern managed services agreements. But, not all such clauses ought to be accepted without review and consideration.


What are limitation of liabilities?
Indemnification clauses
By Provider
By Client
Limitation of Liability Carveouts
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MSP Zone Guest: Rob Scott