The new year is looking bright for entrepreneurship: An Intuit Quickbooks survey reported that over 54% of respondents want to start a new business in 2025. Despite the struggles that may lie ahead due to shifting political and economic climates, many entrepreneurs are emerging with new, innovative ideas that are shaping the way businesses operate.
Improve the customer experience and value
Investing in your customers’ experience with your brand can increase customer loyalty, profit margins, and brand equity.
“We are significantly increasing our [customer experience] investment in both technology and people to increase our responsiveness and lay the foundation to scale up our revenue and improve our [customer experience] scores at the same time,” said Rob Scott, Co-Founder and Chief Innovator at Monjur.
Read the full article on uschamber.com to learn more small business growth strategies.
Rob Scott
CEO & Co-Founder, Attorney
Attorney with 25+ years of MSP legal experience. Co-Founder of Scott & Scott, LLP and Monjur. Has overseen contracting for 1,000+ MSPs.
Rob Scott is an attorney with more than 25 years of experience in MSP and technology law, and the co-founder of both Scott & Scott, LLP and Monjur. He has overseen customer contracting for more than 1,000 managed service providers and built Monjur to bring attorney-supervised contract intelligence to the MSP industry.
Licensed in Texas since 1999, Rob earned his J.D. from the Maurice A. Deane School of Law at Hofstra University and his B.A. in Economics and Philosophy from Austin College. His practice focuses on software licensing, software audit defense, data privacy, and vendor risk, representing MSPs and enterprise clients in transactions and disputes with major software publishers.
