Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Podcast ยท Service Guarantees, Should MSPs Use Them?
Service Guarantees, Should MSPs Use Them?
Listen on
Open on MSP Zone โ MSP Zone
This episode is hosted on MSP Zone. Hit the button to open it in a new tab.