Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Podcast ยท Service Guarantees, Should MSPs Use Them?
Service Guarantees, Should MSPs Use Them?
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This article is general information, not legal advice, and does not create an attorney-client relationship with Scott & Scott, LLP. Outcomes depend on each client's facts; prior results do not guarantee a similar outcome.