Entries by monjur

How Prepared Is the Legal Industry for the AI Revolution?

The legal industry is on the brink of significant transformation, as the integration of artificial intelligence (AI) becomes increasingly prevalent. While some segments of the legal profession have been quick to adapt, others are still grappling with the challenges that lie ahead. Notably, Westlaw — a leading legal research platform — recently announced its integration […]

Worried about the FBI’s deepfake warning? Follow these expert tips

Last week, the Federal Bureau of Investigation (FBI) issued a public service announcement about the rise in deepfake explicit content and how it is being used for crimes like extortion, blackmail, and harassment. In the simplest of terms, a deepfake is synthetic multimedia material trying to mimic an original. It can be an AI-generation photo, […]

Mastering MSAs and SLAs

A comprehensive MSA will protect your MSP business by laying out the ground rules for a customer partnership, while an SLA establishes the operational and transactional details. By James E. Gaskin THE HANDSHAKE may seal the deal, but the master service agreement (MSA) defines the relationship between you and your new client. Before signing your […]

Top Five Legal Issues Facing IT Managed Services Providers in 2023

IT managed service providers (MSPs) are companies that provide a variety of IT services to their clients, including network management, data backup and recovery, and security. MSPs are often tasked with managing sensitive data, such as personal and financial information, and must navigate a complex legal landscape to avoid potential liability. Legal Issues: Data protection […]

Why MSP’s Should Consider Contracts-as-a-Service

This article is for Managed Services Providers (MSPs) interested in learning about Scott & Scott’s Contracts-as-a-Service solution. The cloud-based platform provides continuously updated legal protection to MSPs as new risks emerge. Scott & Scott’s master templates have been developed over 15 years and over 250 customer contract engagements. Our lawyers monitor regulatory changes, market shifts, […]

Managed Services Lessons Learned in 2022

2022 began very differently than it ended. The pandemic, global supply chain, cyber-attacks, cyber risk, the economy, MSP talent, and many other areas saw change (good and bad) during the year. This summary of the year 2022 in managed services looks at a variety of areas all related to the global managed services profession and […]

MSP Policy & Procedures

POLICY & PROCEDURES FOR MANAGED SERVICE PROVIDERS (MSP) With the tightening of data protection laws that followed the introduction of GDPR, enforcement actions have begun to be more widespread. Heavy penalties are handed out by the Data Protection Authorities. There have already been some big victims, including Marriott and British Airways, who were both handed […]

MSP Insurance Requirements

INSURANCE REQUIREMENTS FOR MANAGED SERVICES PROVIDERS As a managed service provider (MSP), you naturally face significant risk, which makes the insurance component of your managed service agreement (MSA) critical. Too often, MSP contracts are weak – or completely silent – on the matter of insurance, which can leave you unnecessarily vulnerable. If you’re an MSP […]

eChannelNews Interview with Robert Scott

Better call Scott! With the complexities in risk management in cyber security and business continuity, it makes a lot of sense to have ironclad contracts in place. You could do your own or adjust what you find on the internet, but it may not protect you. It’s only when the trouble happens, you see the […]