Getting paid
Payment terms, termination fees, and what to do when a client stops paying.
Blog How to Turn Your Quotes into Enforceable Contracts
You build a proposal. The client accepts. But instead of just listing tasks and pricing, your team adds in legal clauses, maybe a liability limit, or some security disclaimers. That’s a mistake. Orders are for defining what you’re doing, not for managing legal risk. What an Order Should Include Scope of services: What’s being delivered, [ ]
Blog What Happens If a Client Terminates Without Notice?
You onboard the client. The work starts. Then one day, without warning, they cancel. Or ghost. Or simply stop paying. Without clear contract terms, you’re left holding the bag after already delivering value. Early termination is one of the most common and costly risks for service providers. Here’s how to prevent it from becoming your [ ]
Blog How Monjur Pilot’s Collections Agents Automate Accounts Receivable and Legal Collections
Attorney-supervised AR automation that keeps cash flowing and compliance intact. Why Collections and AR Automation Are So Hard Every company has felt the friction of collections. Invoices age, payments fail, and account managers chase balances through endless email chains. Billing systems can detect overdue invoices. But they can’t manage how to follow up, or when communication [ ]
Podcast How Profit First Turns Average MSPs into Best-in-Class Businesses
Bill Blaser from MSP Growth Solutions delivers a data-driven playbook for turning average MSPs into best-in-class operations. His approach starts with the "Profit First" methodology: take profit before expenses, price correctly for your market, and track gross margin by service line. Bill explains how right-sizing staffing, eliminating wasteful growth spending, and improving cash flow create the foundation for sustainable, profitable growth. The conversation also tackles sales strategy for founder-led MSPs. Bill recommends selling in targeted verticals with a repeatable process before investing in dedicated sales hires. His core message is that small revenue lifts, when paired with disciplined cost management, can drive outsized profit gains. For MSPs stuck on the revenue treadmill, this episode provides a clear path to profitability without requiring more top-line growth.
Blog How Monjur Pilot’s Renewals Agents Automate Contract Renewals and Revenue Retention
Managing renewals, ensuring compliance, and keeping customers protected. Why Renewals Are So Hard For subscription-based businesses, from SaaS to managed legal services, renewals are the lifeblood of recurring revenue. Yet most teams still track them with spreadsheets, reminders, or best guesses. The problem isn’t just administrative. Renewal terms are buried deep in contract language, often [ ]
Podcast How As-a-Service Models Are Transforming Marketing and Legal
Rob Scott sits down with Rish Bhandari of Content Beta to explore how the "as-a-service" business model is reshaping both marketing and legal industries. Rish explains how Content Beta's approach to content creation mirrors the same principles that make Monjur's contract intelligence model work: predictability, focus, and recurring revenue. Both companies are proving that specialized, subscription-based services deliver better outcomes than traditional project-based engagements. The conversation digs into why the as-a-service model drives sustainable growth for service businesses across industries. From content production to contract management, the pattern is the same: clients want reliable, ongoing support from specialists rather than one-off projects from generalists. For MSPs evaluating their own service delivery, this episode provides a compelling framework for thinking about how to package and sell their expertise.
Podcast Profitability, Value, and AI in the Age of Managed Services
Gary Pica, one of the most respected voices in the MSP industry, joins Rob Scott to talk about what actually drives MSP success. Gary makes the case that profitability, clearly defined value, and operational maturity are the real competitive advantages, not shiny new technology or AI hype. He explains how MSPs can embrace AI without losing focus on the fundamentals that keep the lights on and clients happy. The conversation digs into why legal protection and well-structured contracts are an overlooked part of operational maturity. Gary argues that MSPs entering the AI age need to strengthen their foundations first: know your numbers, protect your business legally, and then layer in AI where it creates real leverage. This episode is essential listening for any MSP owner who wants to grow without building on a shaky foundation.
Podcast Kaseya Innovations and Channel Trends Shaping MSP Growth
Rob Scott sits down with Kevin Sequeira, GM of PSA at Kaseya, and Matt Solomon from Channel Program to explore the latest innovations driving the managed services industry forward. Kevin breaks down Kaseya's newest tools, including the Kaseya Quote Manager (KQM), new AI capabilities baked into their platform, and the broader IT Complete vision that aims to give MSPs a unified technology stack. Matt Solomon rounds out the conversation with a look at emerging trends across the IT channel as 2024 wraps up and the industry sets its sights on 2025. From evolving partner ecosystems to new go-to-market strategies, this episode gives MSPs a clear picture of where the channel is headed and how to position their businesses for what comes next.
Podcast The Pitch is Right: Elevator Pitches & Tech Taboo with Monjur, HighGround, and Cavelo | Episode 5
Three 2024 Pitchet competition contestants join a game-show format episode to sharpen their pitches. Rob Scott (Monjur), Mark Clam (HighGround), and Alex Cahas (Cavelo) each deliver 60-second elevator pitches, play Tech Taboo describing their products without key terms, and close with a Two Truths and a Lie round. The format keeps things light while surfacing real product detail. Rob traces Monjur's origin to a 2022 problem: hundreds of MSP clients with no mechanism to keep their customer contracts updated. He notes Monjur hit one million dollars in recurring revenue within 20 months, now serves over 350 MSPs, and adds roughly 30 new logos per month. The episode doubles as a practical look at how MSP-focused vendors communicate complex value propositions quickly.
Blog Navigating the Suspension of Services: A Look at Monjur’s MSA Provisions for MSP Owners
In the realm of Managed Services Provider (MSP) agreements, understanding the intricate landscape, particularly the rights and potential liabilities surrounding service suspension, is paramount. For MSP owners, ensuring the right to suspend services for non-payment without navigating legal landmines is essential for sustainable business operations. The Monjur’s Master Services Agreement (MSA) serves as a guidepost [ ]
Blog Restructuring MSP Contracts for Recurring Revenue
A Blueprint for Value Creation Over the years, Managed Service Providers (MSPs) have understood the critical role that recurring revenue plays in their enterprise value growth. Traditionally, hardware sales and projects offered short-term financial boosts but added little to long-term value. A shift in strategy has led to many MSPs adopting Hardware-as-a-Service (HaaS) models, which [ ]
Blog How to Recover Early Termination Fees For Managed Services
IT service providers that include early termination fees in their contracts must decide if they want to seek reimbursement when a customer terminates a contract early. MSPs find themselves asking: Is anything owed? Can I collect? What is the cost? Here are key points to consider when determining whether to enforce an early termination fee. [ ]
Blog Termination Clauses in IT Managed Services Contracts
Monthly recurring revenue and multi-year contracts have been the driving force behind managed services for years. They have been the basis for the tremendous growth in managed services over the years. The length of the term of a service agreement is very important as it specifies how long the customer is going to be committed [ ]
Podcast MSP Contract Negotiations Series, Termination Clauses
MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated. The terms you negotiate with customers matter, and sometimes there are ways you [ ]
Podcast Death of Pay as You Go?
MSPs are facing increased pressure by some vendors who are requiring minimum recurring revenue levels in order to add new services, such as security. What will this mean for your MSP practice? We will discuss on today’s episode.
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