AI in your contracts
Using AI in your service, selling AI to clients, and who is liable for what it does.
Blog Should You Trust Claude to Write Your MSA?
An MSP had Claude draft his MSA, then sent it to an attorney for review. Here's what the AI got right, and what it never knew to include.
Podcast AI Service Desk for MSPs: Eliminating Manual Work Through Automation
Bobby Jacobs returns to Talk Tech to go deeper on how AI is transforming the MSP service desk. In this follow-up episode, he explains how Thread is making "death to the ticket" a reality by embedding AI directly into workflows, eliminating manual triage, and automating the repetitive tasks that burn out technicians. Bobby walks through specific use cases where AI handles ticket routing, resolution, and communication without human intervention. The conversation expands into what is next for AI-driven service delivery, including voice support and omni-channel capabilities. Bobby explains how MSPs can improve both technician and end-user experiences simultaneously by letting AI handle the routine while humans focus on complex, relationship-driven work. For MSPs still running traditional service desks, this episode lays out a clear vision of where the industry is headed and how to get there.
Podcast What Is Next for MSPs in the AI Era
Jay McBain, one of the most influential analysts in the channel, joins Rob Scott to map out the future of managed services in the AI era. Jay breaks down the massive shift from cybersecurity-led growth to AI-driven managed services and explains what it means for MSPs. He describes how the next generation of successful MSPs will combine consulting, automation, and outcome-based delivery into a fundamentally different business model. The conversation goes deep on timing and urgency. Jay argues that MSPs are at the start of a new 20-year technology cycle and the decisions they make now will determine their trajectory for decades. He explains why rethinking your business model today, rather than waiting for the market to force the change, is the single most important strategic decision an MSP owner can make.
Podcast Death to the Ticket: AI Automation Transforming MSP Service Desks
Bobby Jacobs from Thread explains why "death to the ticket" is not about eliminating ticketing systems but about removing the most painful parts of the workflow. AI-driven automation is reshaping MSP service desks by handling repetitive tasks, routing issues intelligently, and reducing the manual overhead that burns out technicians. Bobby walks through how Thread's approach uses AI to improve both the end-user experience and technician satisfaction. The episode explores scalability as a core benefit of AI-powered service delivery. When AI handles the routine work, MSPs can take on more clients without proportionally increasing headcount. Bobby also addresses common concerns about AI replacing jobs, making the case that automation frees technicians for the complex, high-value work that they actually enjoy and that clients value most.
Blog How Monjur Pilot Integrates with Your Key Business Systems
The Integration Problem for Service Providers IT service providers run their business through a constellation of systems, quoting in HubSpot, or Salesforce billing in Alternative Payments, ticketing in ConnectWise or Autotask, and legal documentation in SharePoint or OneDrive. Each of these systems tells part of the client’s story. The problem is that they rarely talk [ ]
Blog How Pilot, Monjur’s AI Legal Assistant, Solves AI Hallucination in Legal Work
In legal work, AI hallucination is a liability risk that can cost your business. Most AI platforms treat contracts like any other text, scanning once and relying on probability to answer questions. It works for creative writing, but fails catastrophically in law. Pilot, Monjur’s AI legal assistant, was built differently. Here’s how things can go [ ]
Blog How Monjur Pilot Handles Legal AI’s Size Limits
The Size Problem No One Talks About Even the most advanced AI models have limits. GPT-4, Claude, and Gemini can process a lot of text, but not all of it. Their “context windows” cap how much they can see at once, and when you hit that ceiling, accuracy drops. That’s a serious problem in law, [ ]
Blog How Monjur Pilot Handles Large Legal Documents
The Scale Problem Handling large legal documents isn’t just about capacity; it’s about precision at scale. Enterprise clients work with massive MSAs, countless schedules, and years of amendments and exhibits that change frequently. Traditional AI systems can’t keep up. They either fail on ingestion, lose structure during parsing, or go stale between updates. Monjur Pilot [ ]
Blog AI Is Powerful, But Make Sure You’re Not Liable for What It Does
As a SaaS company, you’re probably integrating AI into your platform, whether it’s summarizing content, automating support, or providing predictive analytics. But AI brings a new kind of liability: the kind your existing contract likely doesn’t cover. When something goes wrong, an AI suggestion fails, a customer misuses the tool, or a model outputs biased [ ]
Blog AI Is Creative, But It Can Still Get You Sued
Creative agencies are using AI to move faster: generating copy, building design drafts, even analyzing campaign performance. But if you’re not careful, AI can create more legal exposure than efficiency. From copyright questions to client misunderstandings, here’s how to stay protected when AI becomes part of your delivery. The Real-World Risks of AI in Creative [ ]
Blog Why Your Contracts Need a Managed AI Service Attachment
AI is moving fast. You’re using it to deliver smarter services, help clients save time, and stand out in the market. But with AI comes new risks, legal, ethical, and operational. If your contracts don’t address them, you could end up responsible for something you didn’t build or control. What Can Go Wrong A model [ ]
Blog How Monjur Pilot Delivers 24/7 Legal Support
Why Legal Support Is So Hard to Scale Every company reaches the same bottleneck: legal questions never stop. Sales wants to confirm renewal rights. Procurement wants to verify liability limits. Finance needs to know when a DPA is required. And everyone wants the answer now. The problem isn’t the lack of knowledge; it’s accessibility. Most of that [ ]
Podcast How AI Is Reshaping Managed Services at Kaseya
Gray Knowlton, EVP of R&D at Kaseya, joins Rob Scott to deliver one of the most forward-looking conversations on AI in the MSP space. Gray explains how Kaseya is building AI-driven innovation into its platform safely and efficiently, from engineering practices to product design. He describes the concept of "agentic" workforces where AI handles the execution and people shift into leadership and oversight roles. For MSPs wondering how AI will change their businesses, this episode provides a concrete look at what is coming. Gray covers the next wave of automation and compliance tools, how MSPs should prepare their teams for AI-augmented workflows, and why the companies that treat AI as a leadership challenge, not just a technology decision, will come out ahead.
Blog Why Most AI Systems Fail Legal Applications
Every day, law firms and legal departments explore AI tools that promise efficiency and accuracy. Yet legal departments consistently report that AI tools fail to meet their requirements. Which, in turn, leads to widespread abandonment of promising implementations. According to the American Bar Association’s 2023 Legal Technology Survey, 73% of lawyers report interest in AI [ ]
Blog From Templates to Knowledge: Transforming Contracts into AI-Powered Systems
Why Contract Templates Are No Longer Enough For decades, contract templates have been the workhorse of in-house legal and compliance teams. They deliver consistency, reduce drafting time, and create a baseline for managing risk. But in practice, templates often become bottlenecks. Too static: Templates sit in shared drives or Word documents, requiring manual editing for [ ]
Blog Training AI for 24/7 Legal Support: Lessons from Building a Legal Assistant
Clients don’t just need legal support from 9 to 5. Questions about contracts, compliance, and risk can come up at midnight, over the weekend, or in the middle of a deal cycle. Traditionally, law firms haven’t been able to meet that demand, until now. By training AI assistants to deliver round-the-clock legal support, we can give [ ]
Blog When Legal Agents Negotiate: The Future of Contracting Without Endless Redlines
If you’ve ever been part of a contract negotiation, you know how painful it can be. Redlines fly back and forth. Clauses are argued, re-argued, and re-worded. Weeks drag into months. Everyone loses time and money. But imagine a world where most of that negotiation never hits your inbox. Instead, AI agents handle the back-and-forth [ ]
Podcast AI as a Service and Building Thriving MSP Communities
Innovation and community are two forces reshaping the MSP industry, and this episode tackles both head-on. Jimmy Hatzell delivers compelling insights into the rise of AI as a service and its transformative potential for managed service providers. He explores how MSPs can package and deliver AI-driven solutions to their clients, opening up new revenue streams while staying ahead of the technology curve. George Bardissi, CEO of BVoIP and founder of the MSP Initiative, shifts the conversation to the human side of the industry. He shares hard-won lessons on building a thriving community and explains how embracing technology alongside strong peer networks creates compounding advantages. For MSPs looking to grow, this episode makes the case that innovation without community is incomplete.
Blog How MSPs Can Navigate AI Risks with Monjur’s Managed AI Library
Yes. If used right, AI can revolutionize business. We know it already since it’s all everyone has been saying lately. But, the reality is that most small MSPs would be better off mastering basic security practices before diving into AI deployments. According to McKinsey’s 2023 AI report, 79% of organizations have had at least some [ ]
Blog Using Artificial Intelligence Tools in Research
Corporate Counsel Business Journal interviews Rob Scott regarding the risks of relying on AI in research. Read the article in the June issue of CCBJ, pages 15-17.
Podcast Your MSA is Broken. AI is to Blame.
Listen as Rob Scott discusses the legal implications for MSPs offering AI services to their clients in this spotlight interview on Rich Freeman’s MSP Chat podcast. Listen at channelmastered.com.
Blog AI-Powered MSA
To ensure MSAs are well-constructed, a growing number of organizations are turning to tools powered by artificial intelligence. These tools can play a role in various phases of the agreement process, including drafting templates, reviewing language, and identifying gaps and risks. Read the full article at infomeddnews.com.
Blog Threading the AI Risk/Reward Needle
Wondering if AI is more harmful than helpful? Rob Scott, Chief Innovator of Monjur spoke in this Channelholic article, “Threading the AI Risk/Reward Needle.”
Blog Guiding Your AI Journey: Essential Questions Every MSP Should Ask Clients
AI is the next big thing in IT services for the SMB market. Managed Service Providers (MSPs) play a pivotal role in helping businesses navigate new technologies. However, many MSPs are still formulating their strategies on how best to incorporate AI into their service offerings. To address this, it’s crucial for MSPs to understand and [ ]