Vendors & DPAs
Pass-through risk, customer-supplied paperwork, and what happens when a vendor goes down.
Podcast Why MSPs Must Go Passwordless Now
Danny Obaseki of Kzero joins Rob Scott to explain why passwordless authentication is not a future trend but a present necessity for MSPs and SaaS environments. Danny breaks down how biometrics are replacing passwords and how the shift to passwordless reduces risk in an AI-driven threat landscape where credential theft and phishing attacks are becoming more sophisticated by the day. The conversation covers the practical steps MSPs can take to start transitioning their clients to passwordless authentication. Danny explains why waiting is risky: as AI makes phishing and credential attacks more effective, passwords become an increasingly weak link. For MSPs looking to differentiate on security and reduce client risk, passwordless is a clear opportunity to lead.
Podcast Why Microsoft 365 Is the Biggest Cybersecurity Target for MSPs
Jeremy Young of Huntress joins Rob Scott at IT Nation to break down why Microsoft 365 has become one of the most targeted environments for cyber attackers, and what that means for MSPs. Jeremy shares threat intelligence from Huntress' front lines and explains how the company's rapid growth is fueled by a community-first approach to protecting MSPs and their clients. The conversation goes deep on the specific attack vectors targeting M365 and the practical steps MSPs should take to defend against them. Beyond the technical details, Jeremy discusses how culture, community, and transparency shape Huntress' approach to cybersecurity. He makes the case that MSPs need security partners who share intelligence openly rather than hiding behind black-box solutions. For MSPs whose clients rely heavily on Microsoft 365, this episode is a direct briefing on the threat landscape and how to respond.
Blog Why MSPs Shouldn’t Sign a Customer DPA Without Reviewing the Risk
Data Processing Agreements (DPAs) are often treated as boilerplate, but they’re not. A customer-supplied DPA can silently shift significant liability onto your business if you don’t know what to look for. This is the step many MSPs skip during onboarding. A new customer sends over a stack of documents during onboarding, and the MSA and [ ]
Podcast Startup Growth in the MSP Channel at Scale
Tatum Treadwell from Channel Program joins Rob Scott live at IT Nation to share how her company scaled from 50 to nearly 400 MSP partners in a single year. She explains how data discipline, AI-driven benchmarking, and startup-speed execution are reshaping what growth looks like in the modern MSP channel. The conversation offers a rare inside look at how a fast-moving startup navigates the channel landscape. Tatum breaks down the operational choices that enabled that growth: ruthless prioritization, data-driven partner selection, and a culture of testing and iteration. She also discusses how AI-powered benchmarking tools help MSPs compare their own performance against the broader market, creating a feedback loop that drives continuous improvement. For MSPs and vendors alike, this episode is a playbook for channel growth in 2026.
Blog What Happens If a Vendor You Rely on Goes Down?
You provide the service, but behind the scenes, you’re relying on vendors, cloud providers, security tools, AI models, and compliance platforms. What happens when one of them fails? If your contract doesn’t shift that risk, the client may assume you are responsible. Vendor Failures You Can’t Control Cloud hosting outage that knocks your platform offline. [ ]
Blog How Monjur Uses Attorney-Supervised Contract Intelligence to Automate Vendor Contracting
Vendor contracting has become one of the most complex challenges for modern procurement and legal teams. The challenge extends beyond sheer numbers. It’s the complexity of applying internal standards consistently across vendor agreements that vary by structure, language, and risk profile. Manual review doesn’t scale. Generic AI lacks context. Legal teams stay stuck doing mechanical [ ]
Blog Don’t Get Trapped by Customer-Supplied DPAs
When your customer sends over a Data Processing Agreement (DPA), it might look routine. But buried in those pages are often unfair risk-shifting clauses that push all the liability to you. The wrong DPA can make you responsible for things you don’t control, including your client’s own security failures. What Can Go Wrong You agree [ ]
Blog When a Vendor Fails, Your Contract Shouldn’t
Most small businesses depend on outside vendors: cloud providers, payment processors, CRM platforms, and remote tools. But what happens when a vendor goes down, gets breached, or hikes prices without notice? If your contracts don’t handle that risk, you could be stuck with angry clients, financial loss, or legal exposure for something you didn’t cause. [ ]
Podcast Gamified Culture, Retention, and Scaling MSPs with Confidence
Stephen Spiegel, CEO of CrewHu, brings an unconventional perspective to MSP growth: celebrating small wins. In this episode, he explains how gamified KPIs and recognition programs build stronger cultures, boost employee retention, and ultimately drive MSP growth. Stephen's journey from the ice cream business to SaaS leadership gives him a unique lens on what motivates teams and why most MSPs underinvest in culture. Rob and Stephen explore how CrewHu's platform pairs with Monjur's legal protection to give MSPs confidence to scale. When your team is engaged and your contracts are solid, growth becomes less risky and more sustainable. For MSP owners struggling with technician turnover or disengaged staff, this episode offers practical, immediately actionable ideas for building a culture that retains top talent.
Podcast From D1 Football to SaaS Sales at Monjur
Noah Frith's journey from Division I wide receiver to SaaS sales professional at Monjur is a masterclass in transferable skills. In this episode, Noah explains how the discipline, teamwork, and resilience he built on the football field translate directly into the demands of tech sales. His story is a reminder that the habits formed in competitive athletics, including preparation, coachability, and performing under pressure, are exactly what high-growth startups need. Rob and Noah explore why the "always wanting the ball" mentality matters in sales, how staying humble keeps you learning, and what it takes to build a career in a fast-moving industry when you are starting from scratch. For MSPs and vendors thinking about what makes a great sales hire, this episode reframes the conversation around character and drive.
Blog Vendor Management: The Overlooked Legal Risk for MSPs
For Managed Service Providers (MSPs), vendors are indispensable. From cloud hosting to cybersecurity tools, your ability to deliver value often hinges on the reliability of third-party providers. But with this reliance comes risk. Vendor-related failures can expose your MSP to financial loss, client disputes, and even legal liability. Despite the critical nature of vendor relationships, [ ]
Blog Who’s Liable When Your Vendor Fails? MSP Risk Management 101
As a Managed Service Provider (MSP), you depend on vendors for critical tools and services, from cloud platforms to cybersecurity solutions. But what happens when these vendors fail? Whether it’s a service outage, a security breach, or non-performance, the ripple effects can disrupt your operations and jeopardize client relationships. If your contracts don’t clearly address [ ]
Blog How Changes in Data Privacy Laws Impact MSPs
Data privacy laws are evolving faster than one can imagine. For managed service providers (MSPs), staying ahead of these changes is critical. The goal is not only to protect clients but also to safeguard your own business from legal and financial risks. From the European Union’s GDPR to emerging U.S. state laws, and federal regulations [ ]
Blog How to Evaluate Monjur’s Privacy, Security, and Compliance Library
Many MSPs find themselves in a tough spot dealing with privacy laws, cyber threats, and compliance rules. In a recent case, an MSP in California got sued when their client faced a ransomware attack and claimed their backup system didn’t work properly. This shows why solid legal protection isn’t just a nice-to-have. No. It’s a [ ]
Blog Choosing the Right Monjur Plan for Your MSP
Running an MSP isn’t easy. And dealing with legal agreements shouldn’t add to your stress. Yet many MSPs try to piece together their own contracts or download whatever they can find online. A copied-and-pasted agreement might have worked five years ago. But with ransomware, data privacy laws, and vendor risks growing daily, generic contracts are [ ]
Blog Compliance Check List: Required Data Processing Terms for MSPs
Are your contracts leaving you exposed? As MSPs face increasing scrutiny over data handling practices, having specific and well-defined data processing terms has become non-negotiable. Recent cases, like the Acronis litigation in California, highlight the risks of outdated MSP agreements. With state, federal, and international privacy laws evolving rapidly, compliance is growing more complex. For [ ]
Blog Navigating Vendor Risk: Why MSPs Need a Comprehensive Approach
Most MSPs focus too much on vendor features and too little on vendor risks. For Managed Service Providers (MSPs), third-party risks directly affect daily operations and client relationships. Recent incidents like the 2021 Kaseya ransomware attack and the 2020 SolarWinds breach, each affecting over 1,000 customers, shows how severe the consequences of vendor-related issues can [ ]
Podcast Tech Snippets Today - Rob Scott - Chief Innovator - Monjour with Joseph Raczynski
Rob Scott, Chief Innovator at Monjur (referred to as "Manger" and "MRE" in the transcript), joins host Joseph Raczynski to discuss how Monjur's Contracts-as-a-Service platform works for MSPs. Rob traces 25-plus years of computer law practice at Scott and Scott, explaining how representing hundreds of MSP clients led to building a cloud-based platform that hosts, customizes, and dynamically updates attorney-drafted contracts and data processing agreements as new privacy laws emerge. The conversation covers how AI already powers legal research and contract triage at Monjur, why SaaS-delivered legal services are the next major trend in legal tech, and what the profession looks like for future lawyers. Rob's core argument: the best outcome is putting advanced technology in the hands of experienced lawyers, not replacing lawyers with AI.
Podcast MSP INITIATIVE LIVE WITH ROB SCOTT FROM MONJUR
Rob Scott, attorney and founder of Monjur, joins MSP Initiative host Alex Stanners to discuss how cloud-based contract management is reshaping legal protection for MSPs. Rob traces his path from traditional IT law practice to building Monjur, a platform that embeds attorney-supervised contract terms directly into MSP quoting workflows so clients sign legal agreements at the same moment they accept a proposal. The conversation pivots heavily into AI: its limits for legal drafting, copyright ownership of AI-generated content, the New York Times lawsuit against OpenAI, and why MSPs need specific contract language for AI service delivery. Rob argues that AI is a powerful force multiplier for legal work when a licensed attorney supervises the output, but warns that generic AI-drafted agreements carry real gaps and cannot be copyrighted.
Podcast Robert Scott of Monjur was featured in Voice of the Vendor podcast
Robert talked through Monjur’s Contracts-as-a-Service solution on the Voice of the Vendor podcast episode at the Chicago 7 Figure MSP event. Listen to the episode or click below to learn how a contact can provide your business with comprehensive legal protections built into your existing sales process.
Blog How to Navigate the Regulatory Labyrinth as an MSP
In the ever-changing landscape of data privacy, staying up-to-date with regulations is not only beneficial, it’s crucial. Managed service providers (MSPs) bear the responsibility of ensuring their practices align with evolving state, federal, and international laws. In recent years, we’ve seen a dramatic surge in state-level data privacy laws, creating an increasingly complex regulatory framework for [ ]
Blog The Importance of Data Processing Terms in Managed Services Provider Contracts: A Lawyer’s Perspective
In the digital age, businesses rely heavily on managed services providers (MSPs) to handle their data processing needs efficiently and securely. However, the evolving landscape of data privacy laws, both at the federal and international levels, necessitates careful consideration of data processing terms in customer contracts. From HIPAA and GLBA to CMMC, GDPR, and Canada’s [ ]
Blog Mitigating Vendor Risks as an MSP with Contracts-as-Service Solution
As a Managed Service Provider (MSP), your clients entrust you with a crucial responsibility: ensuring the security and smooth operation of their IT systems. This responsibility extends to the vendors that provide the software, hardware, and services vital to these systems. Vendor risk management, thus, becomes a critical aspect of your role. Federal regulations, such [ ]
Blog The Importance of Vendor Risk Management
Request A Consultation Vendor risk management has become an increasingly important aspect of IT management, especially for MSPs who are trusted by their clients to ensure the safety and security of their systems. This task includes carefully scrutinizing and managing the vendors who provide the software, hardware, and services that support these systems. The Role [ ]