Podcast episodes
Showing 49–72 of 75. Prefer to browse by question? Pick a topic.
Podcast MSP Service Catalogs in the Age of Cloud
How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services catalog to improve your sales and service delivery process, along with reduce your overall MSP risk? Highlights What is a service catalog? Does the catalog change with cloud service offerings? How [ ]
Podcast What MSPs Need to Know about the Kaseya Ransomware Attack
An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. Highlights: Breach requirements for MSPs Role of insurance The sequence of steps taken by MSPs post-breach Dealing with vendor contract limitations Is this a gross negligence situation? MSP Zone guest: Rob Scott
Podcast Service Guarantees, Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Podcast Setting up Your Managed Services Portfolio
There are many reasons why you should have a managed services portfolio. Some call it a service catalog, others a service offering. Whatever you call it, the importance of having it within our managed services practice is crucial and can have many long-term impacts throughout your business. Summary: Why is a service catalog important? Managed [ ]
Podcast Managed Services Insurance: Everything You Need to Know
Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your client?
Podcast When Security Vendors Get it Wrong
MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What [ ]
Podcast Cyber Insurance Claims, What you need to know
Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to make your managed services practice a little easier when it comes to understanding cybersecurity insurance policies, how they work, and what do to when you may have a claim.
Podcast Advice on Negotiating with Vendors
MSPs are going through interesting times, particularly when it comes to their relationship with vendors. If you are an MSP (new or old) and need some advice on how to negotiate with your vendors, you’ve come to the right place.
Podcast Is it Smart to Private Label Your Services as an MSP?
Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the changes in privacy and security disclosures in recent years, it begs the question of whether white labeling is still something MSPs ought to do. Program Highlights: Is white [ ]
Podcast Are Managed Services Clients on a Collision Course with Vendors?
Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on a collision course with technology vendors (not MSPs)? We will discuss on today’s MSP Zone. MSPs need to disclaim liability (in their customer contracts) for downstream vendors All systems are vulnerable. MSPs can’t indemnify them [ ]
Podcast Death of Pay as You Go?
MSPs are facing increased pressure by some vendors who are requiring minimum recurring revenue levels in order to add new services, such as security. What will this mean for your MSP practice? We will discuss on today’s episode.
Podcast Vendor Supply Chain Data Breaches, What Should You Do?
What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the MSP needs to issue a notification? Perhaps not. This episode will discuss this topic and provide MSPs with some valuable analysis and helpful insights. MSP Zone Guest: Rob Scott, [ ]
Podcast Is your MSP Business Plan Still Relevant?
Does the MSP business model you are operating under still make sense? Is it still relevant to your clients? MSP Zone Guest: Rob Scott, Scott & Scott LLP
Podcast Securing the MSP Supply Chain
The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. MSP Zone Guest: Rob Scott, Scott & Scott LLP
Podcast 2020 Managed Services Year in Review
2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020. MSPs Rose to the Challenge in 2020 The pandemic caused a major separation between professional MSPs and [ ]
Podcast Current Best Practices in Managed Service Contracts
Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement. Today’s program examines the current best practices as it pertains to how MSPs ought to [ ]
Podcast Can you Resell Managed Services?
Is the MSP profession ready for the channel? Of course it is, you might say. But, we are talking about the reselling of managed services as a channel. Can this strategy be accomplished effectively and safely? What are some of the steps you should take if you are considering such a strategy? What are the [ ]
Podcast Managed Services Has Bright Future, Regardless of Political Outcomes
When many people are uncertain about the outcome of the recent political elections, there is some certainty in the world. Specifically, there is some good news for managed service providers, regardless of who wins the elections. Future of managed services is very positive, regardless of who wins the political races. There appears to be bipartisan [ ]
Podcast The MSP Standard of Care
Is there an MSP standard of care? Standards of care exist in other professions like medical, legal, etc. But, do they exist in the managed services profession? In today’s episode, we will examine the concept of the MSP standard of care, when it would apply, and address ways MSPs can articulate what their standard of [ ]
Podcast OFAC Guidance on Ransomware Payments
The US Treasury Department’s Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making ransomware payments. Payments to certain individuals, organizations, and even regions, may trigger a US sanction against you, possibly exposing you to further criminal and civil action. Today’s episode discusses ways MSPs can approach ransomware [ ]
Podcast Are MSPs Responsible for their Vendors?
MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their customers? This episode discusses this complicated question and makes the complex easy to understand. Episode highlights: Customers must be held liable for actions they take impacting their data privacy and security. Co-managed [ ]
Podcast Safe Cyber Hygiene Through Managed Services Contracts
How do you achieve safe cyber hygiene with your managed services customers. How about your contracts? Managed services contracts are one of several effective ways you can influence your customers to adopt safe and secure cyber hygiene practices (not to mention protecting your managed services practice). MSP Zone Guest: Rob Scott, Scott & Scott LLP
Podcast Understanding the Difference Between Security and Privacy Incidents
Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the distinction between security and privacy incidents will matter greatly as you decide how you should respond, both within your MSP practice and on behalf of your clients. MSP Zone Guest: Rob Scott, Scott [ ]
Podcast Negotiating Public Cloud Agreements
Most MSPs use at least 1 public cloud to deliver their managed services. Increase security, flexibility, and scalability are all features driving more MSPs into the public cloud. But, dealing with public cloud vendors is not without risk. Public cloud agreements can contain many provisions leaving MSPs holding most of the risk. How can you [ ]