Liability & risk
Who pays when something goes wrong, and how to keep it from being you.
Podcast The Three-Legged Stool That Protects MSPs from Legal and Cyber Risk
Charles Weaver, CEO of MSP Alliance, joins Rob Scott to break down the "three-legged stool" framework for MSP risk management: insurance, strong contracts, and certification. Charles explains why legal and cybersecurity risks are rising fast for MSPs and how the combination of these three pillars creates a defensible business. Without any one of the three, the stool falls over and the MSP is exposed. The episode explores how Monjur's contract intelligence and MSP Alliance's CyberVerify certification work together to help MSPs reduce risk and scale confidently. Charles shares data on the types of claims hitting MSPs most frequently and why many MSPs are dangerously underprotected. For any MSP owner who has not recently reviewed their insurance, contracts, and compliance posture, this conversation is a direct call to action.
Podcast How One Lawsuit Exposed the Gaps in MSP Contracts and Insurance
Nadeem Azhar, founder of PC Solutions Net, shares one of the most cautionary stories in the MSP space: getting sued for something his company did not even manage. In this candid conversation, Nadeem explains how a single lawsuit revealed critical gaps in his MSP's insurance coverage, contract language, and AI readiness. It is the kind of real-world scenario that every MSP owner fears but few prepare for. The episode goes beyond the horror story to show how Nadeem turned his biggest challenge into a competitive advantage. By implementing continuously updated agreements through Monjur, he closed the gaps that left him exposed and built a stronger, more defensible business. For MSPs who assume their contracts and insurance are "good enough," this episode is a wake-up call.
Podcast Pitch It, Peer Groups, and the Power of MSP Mentorship
Rob Scott sits down with two leaders who are building the infrastructure for MSP success through mentorship and peer learning. Sean Lardo, the creator of the Pitch It contest at IT Nation Connect, explains how this fast-growing platform is giving MSP startups a stage to showcase their ideas, attract mentors, and accelerate business development. He shares insider tips on what makes a winning pitch and why the competition has become a launchpad for the next generation of MSP innovators. Arlin Sorenson, founder of Evolve Peer Groups, makes the case for structured peer groups as a transformational tool. He explains how bringing MSP leaders together in a disciplined format improves leadership, strengthens security posture, and sharpens financial strategy. For MSPs who feel isolated in their decision-making, this episode offers a roadmap to the kind of community and accountability that drives real results.
Podcast MSPZone - S6 Ep 309: Surviving MSP Litigation
Rob Scott joins MSPAlliance's Charles Weaver to break down the real-world mechanics of MSP litigation: how cases start, what wild theories plaintiffs' lawyers argue, and what MSPs can do contractually and operationally to survive. The conversation draws on two decades of actual MSP cases, including a recent arbitration Rob litigated and Charles expert-witnessed, and covers the landmark Acronis case in Sacramento as a cautionary tale for MSPs doing project work without proper agreements. Rob outlines a concrete contract architecture, including modular service attachments, a schedule of third-party services to block vendor liability pass-through, and a newly codified credentials section that distinguishes user credentials, admin credentials, and third-party platform credentials. He also explains why mandatory arbitration clauses and current cyber liability insurance are non-negotiable, and why settling even winnable cases is sometimes the right call for the client even when it is not the right call for the lawyer.
Podcast Mitigating Risks for MSPs, Monjur
Julian Lee discussed with Rob Scott, Co-Founder of Monjur about the increasing complexity of legal issues in the tech world, especially in relation to cyber insurance and breach incident response. He provided background on his company, Monjur, and its focus on risk mitigation and streamlining customer contracting for managed service providers. Watch the eChannelNews podcast.
Podcast Cyber Insurance Missteps Into Managed Services
Cyber insurance has become critically important to our modern business operations. For MSPs, the role of cyber insurance is especially important, both because of the protection it affords the MSP, but also for the protection it offers customers of the MSP. While cyber insurance carriers struggle to understand the complex world of managed IT services, [ ]
Podcast The Armchair Cybersecurity “Expert”
The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurity experts is managed services. As cyberattacks and threats continue to increase, so do the voices from these “amateur” compliance and security individuals who sometimes place unwarranted and dangerous risk on the MSP they use. Risks [ ]
Podcast MSP Contract Negotiation Series, Limitation of Liability & Indemnification
MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated. Warranties and indemnification clauses are common boilerplate in modern managed services agreements. But, [ ]
Podcast Do You Have Ransomware in Your MSP Agreements?
Ransomware is a problem for everyone. MSPs fight every day to keep their clients safe from ransomware, and yet, we must plan for the worst case scenario. MSPs need to address ransomware with their clients, and one of the best places to do this is through the managed services agreement. This episode will help MSPs [ ]
Podcast MSP Service Catalogs in the Age of Cloud
How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services catalog to improve your sales and service delivery process, along with reduce your overall MSP risk? Highlights What is a service catalog? Does the catalog change with cloud service offerings? How [ ]
Podcast What MSPs Need to Know about the Kaseya Ransomware Attack
An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack. Highlights: Breach requirements for MSPs Role of insurance The sequence of steps taken by MSPs post-breach Dealing with vendor contract limitations Is this a gross negligence situation? MSP Zone guest: Rob Scott
Podcast Managed Services Insurance: Everything You Need to Know
Insurance for your MSP practice has never been more important. What types of insurance should you get? What insurance will protect you versus your client?
Podcast Cyber Insurance Claims, What you need to know
Cyber insurance claims are becoming a part of everyday life, both for MSPs and customers. There are, however, some best practices you can adopt to make your managed services practice a little easier when it comes to understanding cybersecurity insurance policies, how they work, and what do to when you may have a claim.
Podcast The MSP Standard of Care
Is there an MSP standard of care? Standards of care exist in other professions like medical, legal, etc. But, do they exist in the managed services profession? In today’s episode, we will examine the concept of the MSP standard of care, when it would apply, and address ways MSPs can articulate what their standard of [ ]
Podcast OFAC Guidance on Ransomware Payments
The US Treasury Department’s Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making ransomware payments. Payments to certain individuals, organizations, and even regions, may trigger a US sanction against you, possibly exposing you to further criminal and civil action. Today’s episode discusses ways MSPs can approach ransomware [ ]
Podcast Safe Cyber Hygiene Through Managed Services Contracts
How do you achieve safe cyber hygiene with your managed services customers. How about your contracts? Managed services contracts are one of several effective ways you can influence your customers to adopt safe and secure cyber hygiene practices (not to mention protecting your managed services practice). MSP Zone Guest: Rob Scott, Scott & Scott LLP
Podcast Understanding the Difference Between Security and Privacy Incidents
Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the distinction between security and privacy incidents will matter greatly as you decide how you should respond, both within your MSP practice and on behalf of your clients. MSP Zone Guest: Rob Scott, Scott [ ]