Vendors & DPAs
Pass-through risk, customer-supplied paperwork, and what happens when a vendor goes down.
Podcast Why MSPs Must Go Passwordless Now
Danny Obaseki of Kzero joins Rob Scott to explain why passwordless authentication is not a future trend but a present necessity for MSPs and SaaS environments. Danny breaks down how biometrics are replacing passwords and how the shift to passwordless reduces risk in an AI-driven threat landscape where credential theft and phishing attacks are becoming more sophisticated by the day. The conversation covers the practical steps MSPs can take to start transitioning their clients to passwordless authentication. Danny explains why waiting is risky: as AI makes phishing and credential attacks more effective, passwords become an increasingly weak link. For MSPs looking to differentiate on security and reduce client risk, passwordless is a clear opportunity to lead.
Podcast Why Microsoft 365 Is the Biggest Cybersecurity Target for MSPs
Jeremy Young of Huntress joins Rob Scott at IT Nation to break down why Microsoft 365 has become one of the most targeted environments for cyber attackers, and what that means for MSPs. Jeremy shares threat intelligence from Huntress' front lines and explains how the company's rapid growth is fueled by a community-first approach to protecting MSPs and their clients. The conversation goes deep on the specific attack vectors targeting M365 and the practical steps MSPs should take to defend against them. Beyond the technical details, Jeremy discusses how culture, community, and transparency shape Huntress' approach to cybersecurity. He makes the case that MSPs need security partners who share intelligence openly rather than hiding behind black-box solutions. For MSPs whose clients rely heavily on Microsoft 365, this episode is a direct briefing on the threat landscape and how to respond.
Podcast Startup Growth in the MSP Channel at Scale
Tatum Treadwell from Channel Program joins Rob Scott live at IT Nation to share how her company scaled from 50 to nearly 400 MSP partners in a single year. She explains how data discipline, AI-driven benchmarking, and startup-speed execution are reshaping what growth looks like in the modern MSP channel. The conversation offers a rare inside look at how a fast-moving startup navigates the channel landscape. Tatum breaks down the operational choices that enabled that growth: ruthless prioritization, data-driven partner selection, and a culture of testing and iteration. She also discusses how AI-powered benchmarking tools help MSPs compare their own performance against the broader market, creating a feedback loop that drives continuous improvement. For MSPs and vendors alike, this episode is a playbook for channel growth in 2026.
Podcast Gamified Culture, Retention, and Scaling MSPs with Confidence
Stephen Spiegel, CEO of CrewHu, brings an unconventional perspective to MSP growth: celebrating small wins. In this episode, he explains how gamified KPIs and recognition programs build stronger cultures, boost employee retention, and ultimately drive MSP growth. Stephen's journey from the ice cream business to SaaS leadership gives him a unique lens on what motivates teams and why most MSPs underinvest in culture. Rob and Stephen explore how CrewHu's platform pairs with Monjur's legal protection to give MSPs confidence to scale. When your team is engaged and your contracts are solid, growth becomes less risky and more sustainable. For MSP owners struggling with technician turnover or disengaged staff, this episode offers practical, immediately actionable ideas for building a culture that retains top talent.
Podcast From D1 Football to SaaS Sales at Monjur
Noah Frith's journey from Division I wide receiver to SaaS sales professional at Monjur is a masterclass in transferable skills. In this episode, Noah explains how the discipline, teamwork, and resilience he built on the football field translate directly into the demands of tech sales. His story is a reminder that the habits formed in competitive athletics, including preparation, coachability, and performing under pressure, are exactly what high-growth startups need. Rob and Noah explore why the "always wanting the ball" mentality matters in sales, how staying humble keeps you learning, and what it takes to build a career in a fast-moving industry when you are starting from scratch. For MSPs and vendors thinking about what makes a great sales hire, this episode reframes the conversation around character and drive.
Podcast Tech Snippets Today - Rob Scott - Chief Innovator - Monjour with Joseph Raczynski
Rob Scott, Chief Innovator at Monjur (referred to as "Manger" and "MRE" in the transcript), joins host Joseph Raczynski to discuss how Monjur's Contracts-as-a-Service platform works for MSPs. Rob traces 25-plus years of computer law practice at Scott and Scott, explaining how representing hundreds of MSP clients led to building a cloud-based platform that hosts, customizes, and dynamically updates attorney-drafted contracts and data processing agreements as new privacy laws emerge. The conversation covers how AI already powers legal research and contract triage at Monjur, why SaaS-delivered legal services are the next major trend in legal tech, and what the profession looks like for future lawyers. Rob's core argument: the best outcome is putting advanced technology in the hands of experienced lawyers, not replacing lawyers with AI.
Podcast MSP INITIATIVE LIVE WITH ROB SCOTT FROM MONJUR
Rob Scott, attorney and founder of Monjur, joins MSP Initiative host Alex Stanners to discuss how cloud-based contract management is reshaping legal protection for MSPs. Rob traces his path from traditional IT law practice to building Monjur, a platform that embeds attorney-supervised contract terms directly into MSP quoting workflows so clients sign legal agreements at the same moment they accept a proposal. The conversation pivots heavily into AI: its limits for legal drafting, copyright ownership of AI-generated content, the New York Times lawsuit against OpenAI, and why MSPs need specific contract language for AI service delivery. Rob argues that AI is a powerful force multiplier for legal work when a licensed attorney supervises the output, but warns that generic AI-drafted agreements carry real gaps and cannot be copyrighted.
Podcast Robert Scott of Monjur was featured in Voice of the Vendor podcast
Robert talked through Monjur’s Contracts-as-a-Service solution on the Voice of the Vendor podcast episode at the Chicago 7 Figure MSP event. Listen to the episode or click below to learn how a contact can provide your business with comprehensive legal protections built into your existing sales process.
Podcast Managed Services Lessons Learned in 2022
2022 began very differently than it ended. The pandemic, global supply chain, cyber-attacks, cyber risk, the economy, MSP talent, and many other areas saw change (good and bad) during the year. This summary of the year 2022 in managed services looks at a variety of areas all related to the global managed services profession and [ ]
Podcast MSP Contract Negotiation Series: Data Processing
Data processing is an important element of any managed services agreement. The handling of data belonging to clients has never been more critical to the relationship between customer and MSP. Data processing is no longer just a service delivery issue, it is now a contractual one as well. Join the discussion as MSP Zone explores [ ]
Podcast Changing Legal Landscape for Managed Service Providers
It has been several years since GDPR went into effect and it has had an impact on MSPs and clients alike. Today, many more laws are being and have been enacted that aim to copy what GDPR has accomplished, in large part, to combat the rise in ransomware attacks. Highlights: Impact of GDPR on MSPs [ ]
Podcast When Security Vendors Get it Wrong
MSPs often outsource SOC, SIEM, and other security-related services to their vendors, including some of the larger MSP platform companies. But, what happens when those vendors miss something? Does the MSP have any liability to the client? What can the MSP do to protect themselves? Highlights: Do MSPs need security SLAs from their vendors? What [ ]
Podcast Advice on Negotiating with Vendors
MSPs are going through interesting times, particularly when it comes to their relationship with vendors. If you are an MSP (new or old) and need some advice on how to negotiate with your vendors, you’ve come to the right place.
Podcast Is it Smart to Private Label Your Services as an MSP?
Private labeling (or white labeling) solutions as an MSP is not a new concept. It has been in practice for many years. And yet, with all the changes in privacy and security disclosures in recent years, it begs the question of whether white labeling is still something MSPs ought to do. Program Highlights: Is white [ ]
Podcast Are Managed Services Clients on a Collision Course with Vendors?
Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on a collision course with technology vendors (not MSPs)? We will discuss on today’s MSP Zone. MSPs need to disclaim liability (in their customer contracts) for downstream vendors All systems are vulnerable. MSPs can’t indemnify them [ ]
Podcast Vendor Supply Chain Data Breaches, What Should You Do?
What obligations do MSPs have when they learn of a data breach within one of their supply chain vendors? Does such a breach automatically mean the MSP needs to issue a notification? Perhaps not. This episode will discuss this topic and provide MSPs with some valuable analysis and helpful insights. MSP Zone Guest: Rob Scott, [ ]
Podcast Securing the MSP Supply Chain
The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. MSP Zone Guest: Rob Scott, Scott & Scott LLP
Podcast Are MSPs Responsible for their Vendors?
MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their customers? This episode discusses this complicated question and makes the complex easy to understand. Episode highlights: Customers must be held liable for actions they take impacting their data privacy and security. Co-managed [ ]