Your MSA
What goes in it, what to check before you sign, and whether an AI should draft it.
Podcast EP 245 Navigating Agreements: Legal Insights with Rob Scott
Rob Scott, Chief Innovator at Monjur, joins hosts Paco LeBron and Rick Smith at the Pax8 Beyond 24 conference to break down why MSP contracts fail and what a modern contract stack actually looks like. Rob explains how Monjur's AI-powered platform uses smart hyperlinks embedded in quotes to collapse the sales and contracting process into a single step, eliminating the "wall of paper" problem that slows deals down. The conversation shifts to AI, where Rob argues MSPs are entering an "AI phase" just as they once entered a mandatory cybersecurity phase. He recommends a three-question framework (policy, strategy, plan) MSPs can use with every client to generate project work and service revenue, regardless of whether the client is pro- or anti-AI. Rob also announces Monjur's first-ever free trial with a 90-day satisfaction guarantee, and notes a typical Essentials onboarding takes 14 days.
Podcast Monjur Contracts-as-a-Service
Rob Scott speaks with James Kernan of Kernan Consulting about Monjur’s Contracts-as-a-Service. Listen to the whole episode at smbcommunitypodcast.com.
Podcast Revolutionizing MSP Contracts: Monjur
Uncle Marv interviews Robert J. Scott, co-founder of Monjur, about their contracts-as-a-service platform for IT managed service providers. They discuss Monjur’s participation in the IT Nation Pitch It Accelerator program, the benefits of their service, pricing models, and how they help MSPs navigate legal challenges. Listen at itbusinesspodcast.com.
Podcast Service Guarantees, Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Podcast Current Best Practices in Managed Service Contracts
Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement. Today’s program examines the current best practices as it pertains to how MSPs ought to [ ]
Podcast Negotiating Public Cloud Agreements
Most MSPs use at least 1 public cloud to deliver their managed services. Increase security, flexibility, and scalability are all features driving more MSPs into the public cloud. But, dealing with public cloud vendors is not without risk. Public cloud agreements can contain many provisions leaving MSPs holding most of the risk. How can you [ ]
Podcast RMM Legal Agreements, What MSPs Need to Know
MSP platform vendors have undergone a lot of change in the last few years. The same is true with their partner agreements. But, are these agreements too one-sided and do they put too much risk on the MSP? MSP Zone Guest: Rob Scott, partner at Scott & Scott LLP
Podcast Legal Tips for Dealing with MSP Clients During Pandemic
Free trials, flexible terms, force majeure. What do these terms mean and how should your MSP practice put them into effect? We’ll be discussing these topics, and more on today’s episode. Guest: Rob Scott, partner at Scott & Scott LLP
Podcast Is it Time to Tear Up Your Master Service Agreement?
MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have been using quite effectively in the last 10-15 years is the master service agreement (MSA). As MSAs have been more frequently employed in managed services relationships, there is undeniable change occurring [ ]