Your MSA
What goes in it, what to check before you sign, and whether an AI should draft it.
Blog What Happens When MSP Contracts Fail
For managed service providers (MSPs), contracts are more than just formalities, they’re the backbone of client relationships and the shield protecting your business from unnecessary risks. But what happens when these contracts fail? MSP Contract failure can lead to disastrous consequences, including financial losses, legal disputes, and damaged reputations. In this blog, we’ll explore the [ ]
Blog How To Present Your Services to Customers: A Free Schedule of Services Template for MSPs
Vague expectations can cost your Managed Service Providers (MSP) more than just time. In fact, they can damage both trust and profitability as well. But you can stop that. A well-defined Schedule of Services can put an end to the confusion. Whether it’s detailing what’s included or specifying what’s outside the scope of work, this [ ]
Blog Building Better Client Relationships with the Right Service Attachments
Have you ever received a call from a client demanding immediate support for a minor issue at 3:00 AM in the morning? Or did you end up delivering extra services without being compensated? These challenges often arise for MSPs that lack properly structured service attachments. While a Master Services Agreements (MSA) lay the legal groundwork, [ ]
Blog How to Evaluate Your MSP Agreements: A Comprehensive Checklist
When was the last time you reviewed your MSP agreements? If it’s been a while, you might be exposing your business to unnecessary risks like compliance gaps, unclear terms, and vendor disputes. And each of these can cost you dearly. So what next? All you have to do is evaluate MSP Agreements properly to ensure [ ]
Podcast EP 245 Navigating Agreements: Legal Insights with Rob Scott
Rob Scott, Chief Innovator at Monjur, joins hosts Paco LeBron and Rick Smith at the Pax8 Beyond 24 conference to break down why MSP contracts fail and what a modern contract stack actually looks like. Rob explains how Monjur's AI-powered platform uses smart hyperlinks embedded in quotes to collapse the sales and contracting process into a single step, eliminating the "wall of paper" problem that slows deals down. The conversation shifts to AI, where Rob argues MSPs are entering an "AI phase" just as they once entered a mandatory cybersecurity phase. He recommends a three-question framework (policy, strategy, plan) MSPs can use with every client to generate project work and service revenue, regardless of whether the client is pro- or anti-AI. Rob also announces Monjur's first-ever free trial with a 90-day satisfaction guarantee, and notes a typical Essentials onboarding takes 14 days.
Podcast Monjur Contracts-as-a-Service
Rob Scott speaks with James Kernan of Kernan Consulting about Monjur’s Contracts-as-a-Service. Listen to the whole episode at smbcommunitypodcast.com.
Podcast Revolutionizing MSP Contracts: Monjur
Uncle Marv interviews Robert J. Scott, co-founder of Monjur, about their contracts-as-a-service platform for IT managed service providers. They discuss Monjur’s participation in the IT Nation Pitch It Accelerator program, the benefits of their service, pricing models, and how they help MSPs navigate legal challenges. Listen at itbusinesspodcast.com.
Blog The Art of Drafting IT Contracts
Striking a balance between flexibility and maintaining project integrity can be challenging. Challenges Drafting IT Contracts For decades, technological innovations have rapidly reshaped global industries and redefined business operations, and information technology (IT) contracts have become the foundation upon which organizations build their technological initiatives. These contracts govern the intricate relationships between clients, vendors, and [ ]
Blog How to Migrate Your Existing Customers to Monjur’s Contracts-as-a-Service
A Moment of Truth in a Peer Group During a recent peer group session with Rob Scott, Chief Innovator at Monjur, and a gathering of MSPs, Rob posed a simple question: “Who here was worried about implementing our agreements for fear of your existing clients’ reaction?” Every hand in the room went up. Rob then [ ]
Blog Why MSPs Need Dynamic Contract Updates
Introducing Monjur’s Contracts-as-Service with Vendor Risk Mitigation The digital landscape is constantly evolving, and businesses need to keep pace. Nowhere is this truer than in the world of Managed Service Providers (MSPs). Not only do MSPs need to stay abreast of technological changes, but they also need to consider frequent legal updates, particularly in contracts. [ ]
Blog Non-Hiring Clauses in MSP’s Master Services Agreements
When considering your costumer contracts, the gravity of one particular clause in your Master Services Agreements (MSAs) cannot be overstated, the non-hiring clause. Allow me to elucidate why this clause is legally indispensable and how it fortifies the contractual backbone of your operations. Request A Consultation Guarding Your Human Capital Your employees are the [ ]
Blog How MSPs Benefit from Using Browser Wrap Agreements
As an MSP, you may be familiar with the challenges of getting clients to sign contracts and other legal agreements. One of the key strategies for streamlining customer contracting is the use of browser wrap agreements. Once your client signs the initial agreement, it agrees to future updates to the terms and conditions without the [ ]
Blog How MSPs can Collapse Sales and Contracting Processes into One Online Step
As MSPs strive to streamline their sales and contracting processes, many are turning to online contract management solutions that allow them to quickly and efficiently generate contracts, obtain electronic signatures, and manage the entire contract lifecycle. Request A Consultation One key feature of these solutions is the ability to incorporate terms and conditions by reference. [ ]
Blog Six Reasons MSPs Should Move Their Customer Contracts to the Cloud
I have been representing IT managed services providers (MSPS) for almost 20 years. Years ago, I counseled my MSPS that it was necessary for managed services providers to present contracts to their clients for signature. Now we counsel our clients to collapse the sales and contracting processes into one step using their existing sales documents [ ]
Blog Why MSP’s Should Consider Contracts-as-a-Service
This article is for Managed Services Providers (MSPs) interested in learning about Scott & Scott’s Contracts-as-a-Service solution. The cloud-based platform provides continuously updated legal protection to MSPs as new risks emerge. Scott & Scott’s master templates have been developed over 15 years and over 250 customer contract engagements. Our lawyers monitor regulatory changes, market shifts, [ ]
Blog Is It Time to Tear Up Your MSP Agreement?
You offer your clients managed services that help them run and grow their business empires, but is it time for you to tear up your MSP agreement? In this moment in time when everything about business, and our lives, seems to be in flux, this is an important question, so let’s take a [ ]
Blog Master Services Agreement Templates for MSPs
When a Managed Services Provider begins a relationship with a new client, it is important they agree on certain terms and conditions by which business will be conducted. This is known as the Master Services Agreement (MSA). These are the foundational terms that all business will adhere to unless expressly superseded by a subsequent agreement. [ ]
Blog Considerations When Writing an MSP Contract
What to include in your managed services customer agreement? As a managed service provider, how do you approach writing a complicated document like a Managed Services Agreement? Are there resources out there to refer to so you don’t have to start from scratch? Who, what, and where should it cover, specifically? The contract is a [ ]
Blog How to Know When to Seek Legal Advice When Negotiating a Software or Services Contract
Today’s corporate and business teams are well versed in negotiating pricing and other critical terms in software licenses and services agreements. With their collective experience and knowledge of the specific business needs, seeking internal or external counsel’s advice can seem like an unnecessary expenditure of time and resources. Many have the perception that seeking legal [ ]
Blog Negotiating Contracts: 12 Key Terms to Negotiate in a Software as a Service or Cloud Service Agreement
Software as a Service and Cloud Service offerings have become ubiquitous digital platforms for many enterprises and small businesses in their quests to provide a single unified platform to their employees and customers. Providers offering Software as a Service and Cloud Services allow end users to access software and infrastructure remotely from any location and [ ]
Podcast Service Guarantees, Should MSPs Use Them?
Whether they are called SLAs or service guarantees, the concept of outcome-based terms within a contract is not new for MSPs. Whether MSPs should still continue to use guarantees within their service agreements today, that is a different question.
Blog Top Tips for Improving Outcomes for IT Transactions
Negotiating with software, SaaS and hosting vendors is a leverage game. Market leaders like Microsoft, Oracle, IBM, Adobe and SAP know this. Those vendors have structured their sales processes to maximize their ability to exert control over the negotiations framework and, thereby, to dictate the terms of their transactions. However, it is possible to push [ ]
Blog Negotiating a Statement of Work: Key terms in a Statement of Work
Often, after signing a Master Service Agreement (“MSA”), a service provider and its client will memorialize the details of the project by crafting a Statement of Work (“SOW”). The importance of the terms in a SOW is sometimes overlooked by both business and legal teams because an SOW is commonly considered a business document rather [ ]
Podcast Current Best Practices in Managed Service Contracts
Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement. Today’s program examines the current best practices as it pertains to how MSPs ought to [ ]